Refund Policy & Terms of Service

Terms of Service & Refund Policy

This information is essential. Make sure to read it every time you deposit funds with us as it is amended periodically.

Last updated: 03/8/2023

By making a deposit on our website you accept and agree to the Refund Policy & Terms and Conditions stated herein.

Adding credits & Pricing:

  1. All credit deposits are final. No refunds for credits are offered for deposits except that the service becomes permanently unavailable. This is very unlikely as it has been running for more than 8 years now.
  2. To receive reduced price rates you must make the deposit (payment) specified shown in the pricing table in one payment and in full and then contact us by email so we can adjust the price manually. If you fail to inform of us of the price change we will not be held responsible. Otherwise, the price will remain at $4.50 and you cannot be compensated or credited for price differences for past orders. These prices are valid only until your next deposit. If you deposit a lower amount on a future deposit your prices will be readjusted accordingly with no advanced notice.
  3. We reserve the right to change price plans and offers on future deposits. You are guaranteed the current price rate only until your next deposit or until you reach ZERO credits in your account (whichever comes first).
  4. For Deposits of $1000 or higher we only accept Tether USDT TRC20 on Tron (TRAX) network however, we may decide to accept alternative forms of payment for trusted and long-time users only.
  5. We are not responsible for additional foreign currency-related charges or foreign exchange rates. When in doubt, check with your credit card provider if any foreign currency charges apply to this transaction. Funds are charged in USD and converted into our foreign currency account.

Our Guarantee of Service & Limitations:

  1. We do not guarantee that the service will be running 24/7. It may be possible to encounter technical difficulties or the service may go offline temporarily. It should be noted we have never had the service offline for more than 24 hours at a time. If the service is offline you are asked to inform us and then wait patiently for the service to be restored.
  2. We no longer have daily limits for purchasing reports. You can purchase as many reports as you want. However we have limits for free VIN record Checks. Your Purchases to Free checks should not exceed 1:15 ratio otherwise this may be deemed as misuse or abuse of free check service resulting in a warning. You can perform 15 free checks for 1 bought report. Repeated misuse will result in cancellation of your account.
  3. If you are accessing reports outside of North America you may need to use a VPN service to spoof your location in order for your reports to display correctly.
  4. In the case of an error or invalid report, a store credit will be offered. However, you must check that your VIN number is valid before re-submitting the same VIN number again. Sometimes an invalid VIN number is accepted but shows no reports. If you get an error with a particular VIN, you must validate your VIN number before re-submitting the same VIN with us, using:
  5. If you are submitting invalid VIN numbers repeatedly, we reserve the right to terminate your account.
  6. The reports provided are guaranteed to be genuine from the official USA website. Canadian vehicles are accepted however the format and info contained are the USA versions only.
  7. We do not guarantee the accuracy of the number of records field shown before ordering a report. When in doubt compare the number of records displayed against other websites.


  1. Payment disputes or suspected fraud will result in a permanent ban of your email address, IP address, credit card or payment account on and also on all of our resellers, affiliate and associated websites.
  2. If you have a question or complaint do not open a payment dispute for customer service purposes.
  3. To contact us about complaints or questions use email: [email protected] (Check for our reply in your junk mail and spam folders too). Alternatively, you can send us a message on Telegram to user ID @Unlocker44

Amending our Terms & Conditions:

  1. We reserve the right to amend our terms of service periodically. You are responsible for re-reading and accepting it every time you make a new deposit.
  2. These Terms and Conditions replace any other terms and conditions that we may have provided to you previously.

If you do not agree to the above terms and conditions or refund policy then do not make a payment on our website. By making a payment on our website you accept these terms in full.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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